WAEC - Office Practice (2019)

• 1

  Miscellaneous file should be opened when

  回答

  (C)

  there is insufficient time for the filing clerk to assemble relevant document to open a new file
• 2

  Transmission of information between officers of the same level is

  回答

  (C)

  horizontal communication
• 3

  "Who is who" is a book that contains information of

  回答

  (A)

  important people who are still living.
• 4

  Which of the following documents is handled by the receptionist?

  回答

  (B)

  Telephone message pad
• 5

  The type of incoming mail that should be delivered to their addresses unopened is

  回答

  (D)

  registered mail
• 6

  Filing document according to dates is

  回答

  (D)

  chronological filing
• 7

  The three components of a short report are the

  回答

  (B)

  introduction, body and conclusion.
• 8

  

  The communication channel in the diagram above is
   

  回答

  (C)

  lateral
• 9

  A committee which ceases to exist after completing its assignment is

  回答

  (B)

  an investigatory committee
• 10

  Which of the following statements is true about a quotation? It shows the

  回答

  (C)

  total cost of goods produced.
• 11

  To break a tie resulting from a poll, the chairman should

  回答

  (B)

  use his power of casting vote
• 12

  The raw materials and equipment needed in an organization should be bought by the

  回答

  (B)

  purchasing department
• 13

  A letter sent by Mrs. Benson to her husband by post through his office address is an example of

  回答

  (C)

  personal mail
• 14

  In order to eliminate barrier to effective communication, the sender should

  回答

  (B)

  consider the level of recipient's education.
• 15

  The machine that is used to destroy unwanted papers into unreadable pieces is

  回答

  (D)

  shredding machine.
• 16

  A diagram that shows the line of responsibilities and authorities in a company is

  回答

  (D)

  organizational chart
• 17

  A meeting conducted yearly by companies is

  回答

  (C)

  annual general meeting
• 18

  The department that is responsible for replenishing stock in an organization is the

  回答

  (A)

  purchasing department
• 19

  An advantage of central filing is that it ensures

  回答

  (B)

  easy access to files.
• 20

  Mails requiring prompt attention are

  回答

  (C)

  urgent mails.
• 21

  Which of the following equipment is used for electronic filing?

  回答

  (C)

  Computer
• 22

  The correspondence conveying the same information to different organization is/are

  回答

  (D)

  circulars
• 23

  The list of items to be discussed in a meeting is

  回答

  (B)

  agenda
• 24

  Which of the following factors will be considered before buying office furniture?

  回答

  (B)

  The size of the furniture
• 25

  The principles of organization which states that a worker should not take orders from more than one superior officer is

  回答

  (C)

  span of control
• 26

  One of the ways a receptionist show pleasantries to visitors is by

  回答

  (B)

  welcoming all visitors with a smile
• 27

  One of the advantages of a close office layout is that it

  回答

  (A)

  enhances the prestige of the user.
• 28

  Particulars of letters sent out from an office are entered in the

  回答

  (A)

  dispatch book.
• 29

  A requirement of a valid meeting is that

  回答

  (B)

  there should be a quorum.
• 30

  A filing system where records are kept by various section within an organization is

  回答

  (D)

  departmental filing system.
• 31

  The term office equipment refers to

  回答

  (C)

  furniture and fittings.
• 32

  Which of the following document is not used for business transaction?

  回答

  (C)

  circular
• 33

  The opinion of an investigatory committee on its findings is stated in the report as

  回答

  (D)

  recommendation
• 34

  One of the disadvantages of numerical system of filing is that

  回答

  (D)

  there is difficulty of document retrieval where date is unknown
• 35

  The abbreviation "ref" on the letterhead of an organization represents

  回答

  (C)

  reference
• 36

  A filing classification in which documents are stored according to their title is

  回答

  (D)

  subject filing
• 37

  A good information should be

  回答

  (A)

  relevant
• 38

  Economy in the use of office equipment is one of the advantages of

  回答

  (D)

  open office
• 39

  Formal meeting held by the directors of an organization to consider policy issues is

  回答

  (C)

  board meeting
• 40

  Which of the following types of correspondence is used to convey information to a large number of customers?

  回答

  (C)

  Circular letters
• 41

  The part of a report where the highlights of an investigatory committee's assignment are stated is the

  回答

  (B)

  body
• 42

  An example of open office in a school is the

  回答

  (B)

  staff room
• 43

  One of the duties of a mail room clerk is to

  回答

  (B)

  ensure that enclosures are attached to outgoing mail.
• 44

  Standardized letters which give the same information and reply to regular inquires and requests are

  回答

  (B)

  confidential letters
• 45

  The use of a picture to convey information to receiver is an example of

  回答

  (B)

  visual communication