WAEC - Office Practice (2020)

  • 1
    A meeting of AYEX Plc board of directors would be categorized as
    Atbilde
    (C)
    stakeholder meeting
  • 2
    In alphabetical filing, professional titles are written
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    (A)
    after the names of people
  • 3
    An advantages of oral communication is that it
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    (D)
    allows both parties concern to feel each other's mood
  • 4
    Incoming mails should be sorted according to
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    (C)
    departments
  • 5
    One of the common items included in the agenda of meeting is
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    (C)
    matters arising from the minutes of previous meeting
  • 6
    Which of the following items in a letter is an example of complimentary close?
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    (B)
    Yours faithfully
  • 7
    The implication of issuing a crossed cheque is that it can only be
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    (C)
    lodged into the current account of the payee
  • 8
    The part of a report that suggets solution to the problem investigated is the
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    (D)
    introduction
  • 9
    An official written message to several people at different destinations on the same subject matter is
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    (C)
    circular
  • 10
    Confidential mail is opened by the
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    (B)
    mail room staff
  • 11
    A form of corresponding sent to members asking them to attend a meeting is
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    (C)
    a notice
  • 12
    Business document are used for passing information on business transactions among
    Atbilde
    (C)
    buyer and sellers of goods and services only
  • 13
    A meeting held by all employees of an organization is
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    (C)
    a staff meeting
  • 14
    The act of weeding out redundant documents in the files is
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    (A)
    up-dating of records
  • 15
    A report written regularly to give an account of an event or work carried out is
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    (C)
    a routine report
  • 16
    An electirc device which process data into information by following a set of programme instructions is
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    (A)
    computer
  • 17
    The first step the sender takes into the communication process is to
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    (B)
    encode the message
  • 18
    A record of the proceedings of a meeting that is circulated to members is the
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    (B)
    agenda
  • 19
    Which of the following is a barrier to effective communication?
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    (D)
    noise
  • 20
    A system whereby all files and records of an organization are kept and controlled in one room is
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    (C)
    centralized filing
  • 21
    The part of a report giving a detailed explanation of how a committe carried out its assignment is the
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    (B)
    terms of reference
  • 22
    An advantage of eletric typewriter over manual typewriter is that
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    (A)
    they are faster and increase output
  • 23
    The purchasing department in an organization is responsible for
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    (A)
    procuring goods for the organization
  • 24

    Use the following information to answer questions below:

    Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization

     

    Which of the following position does Adams occupy in the organization?

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    (C)
    Receptionist
  • 25

    Use the following information to answer questions below:

    Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization

     

    In order to perform his duties well,Adams must be able to____________

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    (A)
    communicate effectively
  • 26

    Use the following information to answer questions below:

    Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization

     

    To keep records of callers and clients who come for the organization,Adams office must be provided with____________

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    (B)
    visitors' book
  • 27
    A feature of an open office is that
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    (C)
    workers are put together in the same room
  • 28
    The first step a mail clerk takes in handling outgoing mail is to
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    (A)
    collect typed letters from various departments
  • 29
    The means of making miniature copies of records for storage is
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    (B)
    microfilming
  • 30
    Information on a specific project to all members of a section is communicated through
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    (A)
    departmental meetings
  • 31
    The information written on a paper would be regarded as the
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    (C)
    hard copy
  • 32
    A memo is used in an office for
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    (A)
    internal communication
  • 33
    One of the disdavantages of using office machine is that it leads to
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    (A)
    reduction in running cost
  • 34
    Price list is issued by the seller to
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    (A)
    make enquires about products and their prices
  • 35
    Which of the following headings is a column in a postage book
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    (A)
    Date of dispatch
  • 36
    The machine used to produce large number of copies of a document from the
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    (C)
    duplicating machine
  • 37

    Use the diagram above to answer questions below
     

    The downward arrows shows

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    (D)
    lateral and reporting relationships
  • 38

    Use the diagram above to answer questions below

     

    The upward arrows shows

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    (A)
    supervisory relationship
  • 39

    Use the diagram above to answer questions below
     

    Which of the following names comes first in alphabetical filing?

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    (D)
    Dr. A.R.D Johnson
  • 40
    One of the functions of an office is to safeguard
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    (A)
    information
  • 41
    In a large organization,mails handling is done in the
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    (D)
    secretary's office
  • 42
    The office machine used for fastening papers together is a
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    (B)
    stapler
  • 43
    One of the advantages of a closed office is that
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    (D)
    it ensure confidentially of documents
  • 44
    The appropriate filing classification for an organization having clients in different locations is
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    (D)
    geographical
  • 45
    The exchange of information among individuals is
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    (C)
    communication