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WAEC - Commerce (2015 - No. 39)

All activities aimed at creation of a good image for an organisation are referred to as
market segmentation
market research
public relation
consumer orientation

Explication

Public relations (PR) is the practice of deliberately managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public. Public relations specialists establish and maintain relationships with an organisation's target audience, the media, relevant trade media, and other opinion leaders. helping the organisation / individual maintain a good public outlook.

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