WAEC - Office Practice (2020 - No. 17)
The first step the sender takes into the communication process is to
transmit the message
encode the message
select an appropriate channel
give a feedback
Forklaring
All communication begins with the sender.The first step the sender is faced with involves the encoding process.In order to convey meaning,the sender must begin encoding which means translating information into message in the form of symbols that represent ideas or concepts.